Troubleshoot Bug/ Error in Thudio

If you by chance find a problem while using Thudio, you could follow the steps below:

Screening posibilities 

1. Make sure you're using the recommended version 
   • Read System Requirements for more information.
   • Make sure you're using use Sketchup version 2017 or later
   • Make sure you're using the latest version of Thudio (www.thudio.com)
2. Make sure you have a good internet connection

General Case 

1. Try closing and re-opening Thudio
2. Try closing and re-opening SketchUp
3. Try uninstall and re-installing Thudio
   • Go to How to Install Thudio article for more detail 
4. Try to disable the firewall.
   • If you have the "Network Unstable" sign in the lower right, please reset your internet connection.
   • Allow or disable firewall https://pureinfotech.com/allow-apps-firewall-windows-10/
   • Install SketchUp as an administrator

Persistent Case

If the problem persists, send the error message found in:

A. Error message A: Ruby console

1. Open Windows> Ruby Console
2. Keep Ruby Console windows open
3. Repeat the action that causes the error (i.e: Extensions> Thudio)
4. Copy and email the error message found in Ruby Console to Thudio

B. Error message B: Dev Tools

1. Right-click in any Thudio windows> Show Dev Tools
2. Open Console Tab
3. Repeat the action that causes the error (i.e: Extensions> Thudio)
4. Copy and email the error message found in Console Tab to Thudio

If you need More Help you can Email us at [e-mail] or IG @thudio_dekoruma